PC Guard Dogs Universal Backup™
with LiveProtect.
Faster Backups Your data will upload faster which means your initial backup wont take days.
Unlimited Versioning Every file you ever backed up will be available forever.
Multiple PC Backup Backup as many PCs with the same account.
Automatic Archiving Backs up missing files instead of deleting them off the backup servers.
Military Grade Security Three-tiered encryption
File Sharing Share files with co workers, family and friends
Web Access Never be without a file anywhere you have an internet connection
with LiveProtect.
Faster Backups Your data will upload faster which means your initial backup wont take days.
Unlimited Versioning Every file you ever backed up will be available forever.
Multiple PC Backup Backup as many PCs with the same account.
Automatic Archiving Backs up missing files instead of deleting them off the backup servers.
Military Grade Security Three-tiered encryption
File Sharing Share files with co workers, family and friends
Web Access Never be without a file anywhere you have an internet connection
Why you need it
Hard drives die A hard drive dies every 15 seconds. Often when a hard drive crashes the data cannot be restored. Online backup is the best way to ensure your data is protected at all times. You set a schedule in the software and it will back it up all the time without having to think about it or you can use Live Protect which will back up your data every time a change is made.
Theft Happens A laptop is stolen every 53 seconds and 97% of them are never recovered. Imagine the painful thought of losing photo albums, business or school work. It may be very difficult and time consuming if not impossible to reconstruct your information. With online backup you can retrieve your data on any computer with an internet connection.
Manual Backups Are Unreliable Even if you back up regularly to an external hard drive or thumb drive those devices are just as unreliable as the hard drive in your computer. It is also too time consuming to constantly run backups on your own. You have better things to do with your time. Let PC Guard Dogs Universal Backup take care of it for you.
Theft Happens A laptop is stolen every 53 seconds and 97% of them are never recovered. Imagine the painful thought of losing photo albums, business or school work. It may be very difficult and time consuming if not impossible to reconstruct your information. With online backup you can retrieve your data on any computer with an internet connection.
Manual Backups Are Unreliable Even if you back up regularly to an external hard drive or thumb drive those devices are just as unreliable as the hard drive in your computer. It is also too time consuming to constantly run backups on your own. You have better things to do with your time. Let PC Guard Dogs Universal Backup take care of it for you.
Minimum requirements for PC Guard Dogs Backup
• Operating System: Microsoft Windows XP®, Windows Vista®, Windows 7®, Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended
• Operating System: Microsoft Windows XP®, Windows Vista®, Windows 7®, Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended
F.A.Q. If you have a question that is not answered here please click here to contact us.
Can you backup Exchange and SQL?
Yes, these databases are backed up by making a point in time or scheduled backup file of them using the built in backup tool within SQL Server and Exchange Server. Click the appropriate link for detailed information
1 - SQL Server Full Backup: http://msdn.microsoft.com/en-us/library/ms187510.aspx
2 - Exchange Server Backup: http://support.microsoft.com/kb/822896
You can then file the raw backed up files in a folder that has been marked for backup by PC Guard Dogs Online Backup. As long as the day’s file is named the same each time (e.g. not named by being date stamped), the session file will be seen as a version of the previous one and will not count against the account size usage.
How do I know my data has been backed up?
When your backup is running, there is a PC Guard Dogs logo (blue icon with key) which toggles in your taskbar. You can pull up the details of your currently running backup set by right clicking on the icon and selecting ‘Show currently running backup’. At the end of the data transfer you will be able to see the status log of backup process if the data was being transferred successfully. Details on the Upload Agent provide you with an indication on the files that were backed up. A blue icon next to your file indicates that the file has been successfully uploaded to our data center. If the back up process is still running, the icon shows “orange” color. For unsuccessful backup, the icon shows red. Note that this indication is to the file level, which means that in a backup set, you can have files that are successfully backed up, files still being backed up and files which are not been backed up. We have the provision of delivering backup email reports after each backup is performed. In the client software, in wizard view, you may run “restore online” and recover your files to verify successful upload to our data center. That is how you can test effectively if the data has been transferred. You can also log in to My Account and check for your files from there. A recover/share option is available on the My Account website.
What happens if my computer crashes and I need access to my data?
Your data will always be available for access as long as an internet connection is available. You may access the data by going to our web site at http://myaccount.managedoffsitebackup.net/ or using the PC Guard Dogs Online Backup software if it is installed in the computer you are using to access the data.
Please be aware that your user name and password will be required in order to access the data.
Can I install the software on more than one computer and can I use the same account?
Yes. You can install our product software on more than one computer and log in to the same account on different computers. Your data from different computers will be backed up under each computer’s machine name. You can easily restore data from one machine to another. However, your total backup size for all the different computers’ data should not exceed your subscribed storage size.
Can you send me a drive if my computer crashes and how long until I can recover my data?
Yes. Normally, the data will be dispatched in the next business day. Please be aware that, depending on the Partner’s arrangement, cost may be involved in sending a drive to user. An alternative to that can be setting up a secure ftp link from where you can download your files. A support staff will have to conduct a remote session to log you on the ftp link and initiate the download.
Can I get access to my files at any time?
Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.
How many versions of my data are kept?
Every version of every backed up file is kept until you actively deletes them from the data server.
Is there a guarantee that my data is backed up?
You can check and verify that your data is backed up by: -
Every time you perform a backup, you will receive an email notification from the PC Guard Dogs server of the backup done.
You can also do this by using the data recovery facility through Wizard View, Classic View or My Account (web-based).
Wizard View
From the Wizard menu, click on "Restore Online". The list of files from the PC Guard Dogs server will be refreshed. Select the date of backup which you want to view the files backup on that date. Click Next. In the next screen, you will have the Explorer Tree-View and you are able to access and view the files you have uploaded in their respective folder locations.
Classic View
Select the "Storage View" tab. Click on the "Refresh data from server" at the right side of the application window. This will obtain the list of files from the server. You will now have the Explorer Tree-View and you are able to access and view the files you have uploaded in their respective folder locations.
My Account Portal (web-based)
From your web browser, go to http://myaccount.managedoffsitebackup.net/
Enter you account login details (user name and password). Select the "Online Recovery" tab. Click on "Recover". In the subsequent screens, you can navigate through the folders to access and view the files you have uploaded in their respective folder locations.
Can you backup mapped drives?
Offsite Backup
PC Guard Dogs Online Backup can backup mapped drives to PC Guard Dogs server as well as to restore data from PC Guard Dogs server to mapped drives as long as the user has rights to the drives.
Local Backup
PC Guard Dogs Online Backup can backup to mapped drives as well as to restore data from mapped drives as long as the user has rights to the drives.
Can I have more than one username on 1 backup account?
1 backup account cannot have more than one username. A username is unique for each backup account. A username used cannot be re-used or recycled for other PC Guard Dogs Online Backup accounts.
Can you backup open files?
Yes, our system provides full backup for open files.
Note that there are some files however that still should not be backed up directly even though PC Guard Dogs does support open files backup. Some examples of open files that cannot be directly backed up by PC Guard Dogs Online Backup are SQL, Exchange, SAGE, Intuit, QuickBooks & Quicken and MYOB.
What kind of reporting is there?
PC Guard Dogs Online Backup provides two types of reporting to our customer on the status of their backup. They are:
1. While running a backup session, you can view the status of backup. The Upload Agent toggles in the taskbar when a backup session is active. You can right click on the icon and select ‘show currently running backup’. A yellow icon next to your file indicates it is still performing backup. A blue icon indicates that backup is finished successfully.
2. You can request for email reports to be sent to one or multiple email addresses. In the Wizard View, you can set up your Email Backup report on Step 3 of setting up your backup. Multiple Email addresses can be entered by separating them with a comma. In the Classic View, which can be accessed by through the ‘Advanced’ dropdown list on the top right corner of the Client Software window, you can navigate to the Options tab and Email Backup Reports to provide an email address. Backup history is also available under the Classic View -> Options -> Backup History.
Can you backup VMware or Virtual PC files?
PC Guard Dogs Online Backup supports the backup of VMware and Virtual PC files properly and securely. Basically, there is no difference between a general file and Virtual PC files or VMware files (.vmdk - Virtual Machine Disk Format) at a technical level. PC Guard Dogs Online Backup follows the same sequence of events to backup those files. Note also that these files are often open files.
What windows platforms do you support?
PC Guard Dogs Online Backup is supported on all Windows 2000 or later versions. Sorry we do not support Linux/Unix OS, and Mac OS at this time.
Can I schedule my backup?
You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.
Does your software always run in the background?
Yes, if Live Protect is set for some files which are updated regularly, then our product performs differential backup and updates the change of files each time the file is updated and saved. Our product may work in the background when running scheduled backup and when a back up is manually invoked.
Can PC Guard Dogs backup System State?
PC Guard Dogs Online Backup is a data file backup service and does not support backing up system state. However, taking a point in time image of your system state and filing that image in a folder file that is marked for backup by PC Guard Dogs Online Backup will allow you to protect your system state. Ideally, the PC Guard Dogs Online local backup functionality can be used for that purpose.
Can PC Guard Dogs do a bare metal restore?
PC Guard Dogs Online Backup does not support backing up system state.
However, user may take a point-in-time snapshot of the system state and mark that file for backup protection. This will effectively back up an image of the system state, allowing user to restore their system when required.
Are you HIPAA compliant?
PC Guard Dogs Online Backup complies with the Health Insurance Portability and Accountability ACT. (HIPAA); enacted by the US Congress in 1996. Check the http://backup.pcguarddogs.com/hipaa for more details.
Can your program run when idle?
If the definition of ‘run when idle’ means the computer is in the state of Stand By or Hibernation mode, then the answer will depend on the capability of that computer installation platform as to whether it can wake itself up from those states for a scheduled PC Guard Dogs Online Backup event to occur. PC Guard Dogs Online Backup utilizes the Windows Task Scheduler services. You can edit the Windows Task Scheduler for PC Guard Dogs Online Backup by following steps below after creating a scheduled backup from PC Guard Dogs Online Backup client software.
a) Navigate to Start -> Program Files -> Accessories -> System Tools -> Scheduled Tasks
b) Right Click on the PC Guard Dogs Online Backup icon
c) On the task tab, set the Windows Account password.
d) On the settings tab, check “Wake the computer to run this task”.
Can I buy more than one year at a time?
Accounts are either monthly or yearly charged. You can renew your account based on the type of subscription plan (monthly or yearly). You cannot buy the service of more than one year at a time.
How much does 500GB or 1TB cost?
For backup storage requirements above 200GB please provide us with your contact details so that our friendly Sales Consultant can get in touch with you shortly and work out an attractive plan.
What is the minimum system requirements to run PC Guard Dogs?
The minimum requirements for the PC Guard Dogs client software are as follows:
• Operating System: Microsoft Windows XP®, Windows Vista®, Windows 7®, Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended
Can I choose how many versions to keep?
PC Guard Dogs does not allow the user to set the number of versions being stored. However, you can delete the file from the PC Guard Dogs servers and/or uncheck the file from the list of protected files/folders in the PC Guard Dogs client software, if you do not wish for the file to be backed up.
How do I know that my data is safe?
Safe from Loss: Your data is backed up to PC Guard Dogs’ data centers that are themselves backed up to a redundant site. Unless the data is lost on the local drive and the data server and the redundant server all at once, the data is always preserved. Safe from hacking: PC Guard Dogs’ three layered encryption known as Ultra Safe protects your data. Before the data leaves the local drive, it is encrypted using 256 bit AES encryption. AES is the US Dept. of Defense’s standard for encryption. It is then compressed using a proprietary compression tool. It is then sent via a 128 bit encrypted SSL link. Since the session packets are only the digital differences of the changed files from one day to another, they are unintelligible without the original file. Upon arriving at the data center, the packet is compared to the original file, encrypted yet again and filed away under its version number and date stamp.
How does my data get to the data center?
The standard form of data transfer is over the internet using SSL. This is fully dependent on internet access existing at client’s location.
Where are your datacenters located?
Data centers are located in several countries worldwide including the USA, Australia, England and India.
How long will it take to backup my data?
The time it takes to complete the backup process, depends on several factors that are mentioned below:
• How many files that are involved in the backup process
• The total size of the files that are to be backed up.
• The speed of the internet connection.
• The types of files that are being backed up – related to compressibility, i.e., some files like word documents compress better than others.
How long will it take to restore my data?
The time required for restoration will depend on the total gigabyte count in the set and the download speed of internet connection available at client’s place.
Can you backup QuickBooks?
We support specific packages’ files like QuickBooks, Sage, etc., as long as the raw data has already been backed up to a folder. This initial backup should be done using the built in QuickBooks backup utility. PC Guard Dogs Online Backup software will then back up the folder containing these files.
Do my versions count against my backup space?
Only the whole total space of the files as they existed on the local drive at the time of backup is used in calculating the used space of an account. Versions will not be counted against the backup space. However in case your latest version is smaller in size than any other previous version, then the version with the largest size will count towards storage size.
What if I need more space?
All accounts can be upgraded to larger account sizes. You may do so by logging into your account via our website http://www.backup.pcguarddogs.com
What certifications do your datacenters have?
PC Guard Dogs only uses data centers that are level Tier III, Tier IV and SAS 70 compliant across the PC Guard Dogs global data grid.
Tier IV data center is considered as most robust and less prone to failures. Tier IV is designed to host mission critical servers and computer systems, with fully redundant subsystems (cooling, power, network links, storage etc) and compartmentalized security zones controlled by biometric access controls methods.
• Redundant capacity components
• Dual-powered equipments and multiple uplinks
• All components are fully fault-tolerant and dual-powered including uplinks, storage, chillers, HVAC systems, servers, etc.
I can go and buy an external hard drive and backup everything, why are you better?
Locally based backup are quick for backup and restores and PC Guard Dogs Online Backup software is able to do that as well through its Local Backup function. However local backup without having redundant hard drives and offsite storage only provides a STORAGE service and NOT a true BACKUP service. You may be able to store your data in the NAS but if anything were to happen locally to the data (disaster, media corruption, etc.); you will not be able to retrieve the data as compared to PC Guard Dogs Online Backup. For a backup to be classified as a satisfactory and sufficient backup, the facility must be able to provide automatic backup, offsite storage and able to keep a fully versioned history of files in the backup.
Can you backup Exchange and SQL?
Yes, these databases are backed up by making a point in time or scheduled backup file of them using the built in backup tool within SQL Server and Exchange Server. Click the appropriate link for detailed information
1 - SQL Server Full Backup: http://msdn.microsoft.com/en-us/library/ms187510.aspx
2 - Exchange Server Backup: http://support.microsoft.com/kb/822896
You can then file the raw backed up files in a folder that has been marked for backup by PC Guard Dogs Online Backup. As long as the day’s file is named the same each time (e.g. not named by being date stamped), the session file will be seen as a version of the previous one and will not count against the account size usage.
How do I know my data has been backed up?
When your backup is running, there is a PC Guard Dogs logo (blue icon with key) which toggles in your taskbar. You can pull up the details of your currently running backup set by right clicking on the icon and selecting ‘Show currently running backup’. At the end of the data transfer you will be able to see the status log of backup process if the data was being transferred successfully. Details on the Upload Agent provide you with an indication on the files that were backed up. A blue icon next to your file indicates that the file has been successfully uploaded to our data center. If the back up process is still running, the icon shows “orange” color. For unsuccessful backup, the icon shows red. Note that this indication is to the file level, which means that in a backup set, you can have files that are successfully backed up, files still being backed up and files which are not been backed up. We have the provision of delivering backup email reports after each backup is performed. In the client software, in wizard view, you may run “restore online” and recover your files to verify successful upload to our data center. That is how you can test effectively if the data has been transferred. You can also log in to My Account and check for your files from there. A recover/share option is available on the My Account website.
What happens if my computer crashes and I need access to my data?
Your data will always be available for access as long as an internet connection is available. You may access the data by going to our web site at http://myaccount.managedoffsitebackup.net/ or using the PC Guard Dogs Online Backup software if it is installed in the computer you are using to access the data.
Please be aware that your user name and password will be required in order to access the data.
Can I install the software on more than one computer and can I use the same account?
Yes. You can install our product software on more than one computer and log in to the same account on different computers. Your data from different computers will be backed up under each computer’s machine name. You can easily restore data from one machine to another. However, your total backup size for all the different computers’ data should not exceed your subscribed storage size.
Can you send me a drive if my computer crashes and how long until I can recover my data?
Yes. Normally, the data will be dispatched in the next business day. Please be aware that, depending on the Partner’s arrangement, cost may be involved in sending a drive to user. An alternative to that can be setting up a secure ftp link from where you can download your files. A support staff will have to conduct a remote session to log you on the ftp link and initiate the download.
Can I get access to my files at any time?
Yes. As long as you have an internet connection, you may access your files at any time, any day, anywhere.
How many versions of my data are kept?
Every version of every backed up file is kept until you actively deletes them from the data server.
Is there a guarantee that my data is backed up?
You can check and verify that your data is backed up by: -
Every time you perform a backup, you will receive an email notification from the PC Guard Dogs server of the backup done.
You can also do this by using the data recovery facility through Wizard View, Classic View or My Account (web-based).
Wizard View
From the Wizard menu, click on "Restore Online". The list of files from the PC Guard Dogs server will be refreshed. Select the date of backup which you want to view the files backup on that date. Click Next. In the next screen, you will have the Explorer Tree-View and you are able to access and view the files you have uploaded in their respective folder locations.
Classic View
Select the "Storage View" tab. Click on the "Refresh data from server" at the right side of the application window. This will obtain the list of files from the server. You will now have the Explorer Tree-View and you are able to access and view the files you have uploaded in their respective folder locations.
My Account Portal (web-based)
From your web browser, go to http://myaccount.managedoffsitebackup.net/
Enter you account login details (user name and password). Select the "Online Recovery" tab. Click on "Recover". In the subsequent screens, you can navigate through the folders to access and view the files you have uploaded in their respective folder locations.
Can you backup mapped drives?
Offsite Backup
PC Guard Dogs Online Backup can backup mapped drives to PC Guard Dogs server as well as to restore data from PC Guard Dogs server to mapped drives as long as the user has rights to the drives.
Local Backup
PC Guard Dogs Online Backup can backup to mapped drives as well as to restore data from mapped drives as long as the user has rights to the drives.
Can I have more than one username on 1 backup account?
1 backup account cannot have more than one username. A username is unique for each backup account. A username used cannot be re-used or recycled for other PC Guard Dogs Online Backup accounts.
Can you backup open files?
Yes, our system provides full backup for open files.
Note that there are some files however that still should not be backed up directly even though PC Guard Dogs does support open files backup. Some examples of open files that cannot be directly backed up by PC Guard Dogs Online Backup are SQL, Exchange, SAGE, Intuit, QuickBooks & Quicken and MYOB.
What kind of reporting is there?
PC Guard Dogs Online Backup provides two types of reporting to our customer on the status of their backup. They are:
1. While running a backup session, you can view the status of backup. The Upload Agent toggles in the taskbar when a backup session is active. You can right click on the icon and select ‘show currently running backup’. A yellow icon next to your file indicates it is still performing backup. A blue icon indicates that backup is finished successfully.
2. You can request for email reports to be sent to one or multiple email addresses. In the Wizard View, you can set up your Email Backup report on Step 3 of setting up your backup. Multiple Email addresses can be entered by separating them with a comma. In the Classic View, which can be accessed by through the ‘Advanced’ dropdown list on the top right corner of the Client Software window, you can navigate to the Options tab and Email Backup Reports to provide an email address. Backup history is also available under the Classic View -> Options -> Backup History.
Can you backup VMware or Virtual PC files?
PC Guard Dogs Online Backup supports the backup of VMware and Virtual PC files properly and securely. Basically, there is no difference between a general file and Virtual PC files or VMware files (.vmdk - Virtual Machine Disk Format) at a technical level. PC Guard Dogs Online Backup follows the same sequence of events to backup those files. Note also that these files are often open files.
What windows platforms do you support?
PC Guard Dogs Online Backup is supported on all Windows 2000 or later versions. Sorry we do not support Linux/Unix OS, and Mac OS at this time.
Can I schedule my backup?
You can schedule your backup on an hourly, daily, weekly or monthly basis. You can also reconfigure your scheduled backup at any time. You can specify scheduled backup for a standalone PC or a PC in a network. For a PC in a network environment, backup can take place even if no Windows user is logged in to the machine at the time the backup is scheduled to run.
Does your software always run in the background?
Yes, if Live Protect is set for some files which are updated regularly, then our product performs differential backup and updates the change of files each time the file is updated and saved. Our product may work in the background when running scheduled backup and when a back up is manually invoked.
Can PC Guard Dogs backup System State?
PC Guard Dogs Online Backup is a data file backup service and does not support backing up system state. However, taking a point in time image of your system state and filing that image in a folder file that is marked for backup by PC Guard Dogs Online Backup will allow you to protect your system state. Ideally, the PC Guard Dogs Online local backup functionality can be used for that purpose.
Can PC Guard Dogs do a bare metal restore?
PC Guard Dogs Online Backup does not support backing up system state.
However, user may take a point-in-time snapshot of the system state and mark that file for backup protection. This will effectively back up an image of the system state, allowing user to restore their system when required.
Are you HIPAA compliant?
PC Guard Dogs Online Backup complies with the Health Insurance Portability and Accountability ACT. (HIPAA); enacted by the US Congress in 1996. Check the http://backup.pcguarddogs.com/hipaa for more details.
Can your program run when idle?
If the definition of ‘run when idle’ means the computer is in the state of Stand By or Hibernation mode, then the answer will depend on the capability of that computer installation platform as to whether it can wake itself up from those states for a scheduled PC Guard Dogs Online Backup event to occur. PC Guard Dogs Online Backup utilizes the Windows Task Scheduler services. You can edit the Windows Task Scheduler for PC Guard Dogs Online Backup by following steps below after creating a scheduled backup from PC Guard Dogs Online Backup client software.
a) Navigate to Start -> Program Files -> Accessories -> System Tools -> Scheduled Tasks
b) Right Click on the PC Guard Dogs Online Backup icon
c) On the task tab, set the Windows Account password.
d) On the settings tab, check “Wake the computer to run this task”.
Can I buy more than one year at a time?
Accounts are either monthly or yearly charged. You can renew your account based on the type of subscription plan (monthly or yearly). You cannot buy the service of more than one year at a time.
How much does 500GB or 1TB cost?
For backup storage requirements above 200GB please provide us with your contact details so that our friendly Sales Consultant can get in touch with you shortly and work out an attractive plan.
What is the minimum system requirements to run PC Guard Dogs?
The minimum requirements for the PC Guard Dogs client software are as follows:
• Operating System: Microsoft Windows XP®, Windows Vista®, Windows 7®, Windows Server 2003® or Windows Server 2008®
• Hardware: 300Mhz or faster processor, 30MB hard drive space
• High-speed internet connection recommended
Can I choose how many versions to keep?
PC Guard Dogs does not allow the user to set the number of versions being stored. However, you can delete the file from the PC Guard Dogs servers and/or uncheck the file from the list of protected files/folders in the PC Guard Dogs client software, if you do not wish for the file to be backed up.
How do I know that my data is safe?
Safe from Loss: Your data is backed up to PC Guard Dogs’ data centers that are themselves backed up to a redundant site. Unless the data is lost on the local drive and the data server and the redundant server all at once, the data is always preserved. Safe from hacking: PC Guard Dogs’ three layered encryption known as Ultra Safe protects your data. Before the data leaves the local drive, it is encrypted using 256 bit AES encryption. AES is the US Dept. of Defense’s standard for encryption. It is then compressed using a proprietary compression tool. It is then sent via a 128 bit encrypted SSL link. Since the session packets are only the digital differences of the changed files from one day to another, they are unintelligible without the original file. Upon arriving at the data center, the packet is compared to the original file, encrypted yet again and filed away under its version number and date stamp.
How does my data get to the data center?
The standard form of data transfer is over the internet using SSL. This is fully dependent on internet access existing at client’s location.
Where are your datacenters located?
Data centers are located in several countries worldwide including the USA, Australia, England and India.
How long will it take to backup my data?
The time it takes to complete the backup process, depends on several factors that are mentioned below:
• How many files that are involved in the backup process
• The total size of the files that are to be backed up.
• The speed of the internet connection.
• The types of files that are being backed up – related to compressibility, i.e., some files like word documents compress better than others.
How long will it take to restore my data?
The time required for restoration will depend on the total gigabyte count in the set and the download speed of internet connection available at client’s place.
Can you backup QuickBooks?
We support specific packages’ files like QuickBooks, Sage, etc., as long as the raw data has already been backed up to a folder. This initial backup should be done using the built in QuickBooks backup utility. PC Guard Dogs Online Backup software will then back up the folder containing these files.
Do my versions count against my backup space?
Only the whole total space of the files as they existed on the local drive at the time of backup is used in calculating the used space of an account. Versions will not be counted against the backup space. However in case your latest version is smaller in size than any other previous version, then the version with the largest size will count towards storage size.
What if I need more space?
All accounts can be upgraded to larger account sizes. You may do so by logging into your account via our website http://www.backup.pcguarddogs.com
What certifications do your datacenters have?
PC Guard Dogs only uses data centers that are level Tier III, Tier IV and SAS 70 compliant across the PC Guard Dogs global data grid.
Tier IV data center is considered as most robust and less prone to failures. Tier IV is designed to host mission critical servers and computer systems, with fully redundant subsystems (cooling, power, network links, storage etc) and compartmentalized security zones controlled by biometric access controls methods.
• Redundant capacity components
• Dual-powered equipments and multiple uplinks
• All components are fully fault-tolerant and dual-powered including uplinks, storage, chillers, HVAC systems, servers, etc.
I can go and buy an external hard drive and backup everything, why are you better?
Locally based backup are quick for backup and restores and PC Guard Dogs Online Backup software is able to do that as well through its Local Backup function. However local backup without having redundant hard drives and offsite storage only provides a STORAGE service and NOT a true BACKUP service. You may be able to store your data in the NAS but if anything were to happen locally to the data (disaster, media corruption, etc.); you will not be able to retrieve the data as compared to PC Guard Dogs Online Backup. For a backup to be classified as a satisfactory and sufficient backup, the facility must be able to provide automatic backup, offsite storage and able to keep a fully versioned history of files in the backup.
